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Introduction and Objectives Curriculum Training 3 1. Introduction and Objectives 1.1 Welcome
1.2 Workbooks, Commitment Plan and Course Evaluations
1.3 Passion for Driving Through excellent service to customers, we aim to live up to the “Passion for Driving” ownership experience. • We share your passion for cars and we are dedicated to taking care of you and your Mazda. That shows in the way we treat you, the way we look after your car and the • Making sure every drive leaves a smile on your face - that's what we work for. 1.4 Purpose and Scope of the Course Mazda dealers aim to provide the highest standards of customer service and care. In the Basic course, we looked briefly at the elements of the Mazda CSI scoring, and how In summary, excellence means: |