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Dealing with Complaints Curriculum Training 45 Saying No Explain that there will always be times when delegates will have to say “No” to Ask them for examples – such as an unreasonable request for corrective work to be Sometimes we have to say no to a customer, even if their demand is for us to resolve their But how do we say no without destroying our good relationship with them? Go through the following process with delegates. A practical process for doing this involves a Repeating Loop:
17 – Saying No
Listen Say No and Why Think Compromise |