Mazda Training manual - part 129

Symbols Used in this Guide 

Curriculum Training 

1 

Pre-Course Work 

Handout 

Slide 

Activity/Role-Play

 

 

 

Symbols Used in this Guide 

 

2 

Currculum Training

 

 

Contents 

Curriculum Training 

3 

 

 

 

1. 

Introductions and Objectives....................................................½ hour 

2. 

The Importance of Complaints .................................................2 hours 

3. 

Dealing with Complaints...........................................................4 hours 

4. 

Conflict Management ...............................................................3 hours 

5. 

Practical Skills ..........................................................................2 hours 

6. 

Learning Check ........................................................................1 hour 

 

DISCLAIMER:

  This course has been written for the whole of Europe. The Trainer must check that 

any legal aspects apply in their own country, and modify the course content where necessary. 

 Contents 

 

4 

Curriculum Training