Mazda Training manual - part 120

Conflict Management 

Curriculum Training 

53 

4.4 

Dealing with Stress 

We all feel stress at times - over one third of all absences in the workplace are attributed to 
stress related illnesses. 
•  While some stress is unavoidable, some can be avoided. 
•  Low level stress can be good and help you improve your performance. 
 

 

AC14 – STRESS RELIEF 

 

 

 

 

What causes stress? 

Stress comes from both the inside and the outside. 
•  Outside stress reflects the pressure you are under from your job, family, financial 

commitments and so on. 

•  Inside stress reflects your reaction to these and comes from your feelings, beliefs and 

attitudes. 

 

Some examples: 

OUTSIDE SOURCES 

INSIDE SOURCES 

Debts 

Accidents 

Arguments 

Divorce 

Illness 

Moving home 

Redundancy 

New job 

Deaths 

Marriage 

Too much work – not enough time 

Wanting to succeed 

Wanting to be liked 

Wanting to make others happy 

Feeling worried 

Feeling jealous 

Feeling frustrated 

Low self-esteem 

Feeling unfulfilled 

Anxiety 

Panic 

Feeling incompetent 

 

 Conflict 

Management 

 

54 

Curriculum Training

 

What are the symptoms? 

Some examples: 
•  Headaches 
•  Muscular tension 
•  High blood pressure 
•  Ulcers 
•  Skin disorders 
•  Difficulty sleeping 
•  Anxiety and depression. 

 

The impact at work 

Your Notes 

 

 

 

 

 

 

 

 

Conflict Management 

Curriculum Training 

55 

Getting stress under control 

When we are faced with a stressful situation we often don’t know what we can do. 

We worry and become more stressed. 

Try this four-step approach: 

•  Be aware of what stresses you – and how you react to it 
•  Recognise what you can change 
•  Learn to moderate your emotional and physical responses 
•  Build your physical reserves, and maintain your emotional reserves. 
  

Your Notes 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Conflict 

Management 

 

56 

Curriculum Training

 

4.5 

Review of the Session 

In this session we have examined the best ways to deal with conflict and stress; the 
techniques and skills to be used. 

 

AC15 – SESSION REVIEW 

 

 

 

Your Notes