Frelander 2. Manual - part 464

Information and Entertainment System - General Information - Cellular
Phone

Diagnosis and Testing

Principles of Operation

For a detailed description of the Cellular Phone systems, refer to the relevant Description and Operation section in the
workshop manual. REFER to:

Cellular Phone

(415-01 Information and Entertainment System, Description and Operation).

Inspection and Verification

CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does

not guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor
vehicle.

1. Verify the customer concern.

2. Visually inspect for obvious signs of mechanical or electrical damage and system integrity.

Visual Inspection

Mechanical

Electrical

Microphone
Bluetooth antenna

Electrical connectors
Wiring harness for damage or corrosion
Fuses

3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before

proceeding to the next step.

4. If the cause is not visually evident, verify the concern and refer to the Symptom Chart, alternatively check for

Diagnostic Trouble Codes (DTCs) and refer to relevant DTC Index.

Symptom Chart

Symptom

Action

Unable to pair

GO to Pinpoint Test

Not Auto Connecting

GO to Pinpoint Test

No Audio to 3rd Party

GO to Pinpoint Test

No Audio from 3rd Party

GO to Pinpoint Test

No Audio

GO to Pinpoint Test

DTC Index

• NOTE: If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior
to the installation of a new module/component.

• NOTE: Generic scan tools may not read the codes listed, or may read only five digit codes. Match the five digits from the
scan tool to the first five digits of the seven digit code listed to identify the fault (the last two digits give extra
information read by the manufacturer-approved diagnostic system).

• NOTE: When performing voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal
places and with a current calibration certificate. W hen testing resistance, always take the resistance of the DMM leads into
account.

• NOTE: Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.

• NOTE: If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may
be the cause. Always check for loose connections and corroded terminals.

For a complete list of all Diagnostic Trouble Codes (DTCs) that could be logged on this vehicle, please refer to Section
100-00.

REFER to:

Diagnostic Trouble Code (DTC) Index - DTC: Cellular Telephone Control Module (Bluetooth Telephone Module)

(BPM)

(100-00 General Information, Description and Operation).

Pinpoint Tests

PINPOINT TEST A : UNABLE TO PAIR

TEST

CONDITIONS

DETAILS/RESULTS/ACTIONS

A1: 'NO PHONE FITTED' DISPLAY

• NOTE: Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on
the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the bluetooth function is
activated and the telephone handset is placed within the vehicle cabin area.

Carry out checks to determine if 'No Phone Fitted' is shown on vehicle display.

Is 'No Phone Fitted' displayed?
Yes

GO to A2

Locate the connected telephone and if not Customer telephone, disconnect from the system.

A2: TELEPHONE BLUETOOTH DEVICE SEARCH

Carry out Bluetooth device search using Customer handset.

Is 'Land Rover' identified in Bluetooth device list?
Yes

Select device from list, then continue with diagnosis.

GO to A3

Carry out further Bluetooth device search, to a maximum of 4 times, waiting approximately 20 seconds
between searches. If 'Land Rover' still not identified in Bluetooth device list, set ignition status to
OFF, wait approximately 30 seconds and set ignition status to ON. Carry out further Bluetooth device
search, to a maximum of 4 times, waiting approximately 20 seconds between searches. If 'Land Rover'
still not identified in Bluetooth device list, contact your local in market support for further assistance.

A3: TELEPHONE HANDSET ERROR

Check for any error shown on the telephone handset when 'Land Rover' is selected from the Bluetooth
device list.

Was an error immediately shown on the telephone handset?
Yes

Wait approximately 10 seconds then re-attempt selection, to a maximum of 4 times, waiting
approximately 10 seconds between each attempt. If error still being displayed, contact your local in
market support for assistance.

Enter PIN '2121' then continue with diagnosis.

GO to A4

A4: PIN ENTRY STATUS

Check for successful PIN entry.

Was PIN entry successful?
Yes

GO to A5

Wait approximately 10 seconds then re-attempt PIN entry, to a maximum of 4 times, waiting
approximately 10 seconds between each attempt. If PIN entry is still un-successful, contact your local
in market support for assistance.

A5: 'NO PHONE FITTED' DISPLAY

Carry out checks to determine if 'No Phone Fitted' is still shown on vehicle display.

Is 'No Phone Fitted' still displayed?
Yes

From the telephone handset, select the connect option for the 'Land Rover' device identified in the
Bluetooth device list. If 'No Phone Fitted' is still displayed, suspect a telephone handset fault. Carry
out Pinpoint test again using known good telephone handset.

The telephone is paired and connected to the system. No further action is required for this symptom.

PINPOINT TEST B : NOT AUTOMATICALLY CONNECTING

TEST

CONDITIONS

DETAILS/RESULTS/ACTIONS

B1: BLUETOOTH MODULE PAIRED DEVICE LIST

• NOTE: Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on
the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the bluetooth and auto
connect functions are activated and the telephone handset is placed within the vehicle cabin area.

Carry out checks to determine if the Customer telephone is shown in the Bluetooth Module paired
device list.

Is the Customer telephone in the Bluetooth Module paired device list?
Yes

GO to B2

Carry out Unable to Pair Pinpoint Test.

GO to A

B2: CUSTOMER HANDSET PAIRED DEVICE LIST

Carry out checks to determine if the Bluetooth Module is shown in the Customer telephone paired
device list.

Is the Bluetooth Module in the Customer telephone paired device list?
Yes

GO to B3

Carry out Unable to Pair Pinpoint Test.

GO to A

B3: CUSTOMER TELEPHONE IN POSITION 1

Carry out checks to determine if the Customer telephone is in position 1 in the Bluetooth Module
paired device list.

Is the Customer telephone in position 1?
Yes

GO to B4

Advise Customer that auto connection will only be attempted with the device that is shown in
position 1 in Bluetooth Module paired device list.

B4: CHECK FOR DTC B1A56-13

Using Manufacturer approved diagnostic system, check for DTC B1A56-13.

Is DTC B1A56-13 logged?
Yes

Carry out remedial actions as outlined in DTC Index. If symptom remains, contact your local in
market support for assistance.

GO to B5

B5: BLUETOOTH CONNECTION

Carry out checks to determine if Bluetooth connection icon is shown on Customer Bluetooth
telephone screen but shows 'No Phone Fitted' on vehicle screen.

Is Bluetooth connection icon shown on the Customer handset but 'No Phone Fitted' displayed on vehicle
screen?
Yes

GO to B9

GO to B6

B6: 'LAND ROVER' AUTHORISATION

• NOTE: Some handsets may require operator intervention to manually authorise connection.

Carry out checks to determine if 'Land Rover' is authorised in the Customer Bluetooth telephone
device list menu.

Is 'Land Rover' authorised in the Customer Bluetooth telephone device list menu?
Yes

GO to B7

Advise customer that 'Land Rover' needs to be authorised in the Customer Bluetooth telephone
device list menu, or operator intervention may be required to manually authorise connection.

B7: SEARCH FOR DEVICES SCREEN

Select the search for devices button on the vehicle display.

Does pressing the search for devices button bring up the searching screen on the vehicle display?
Yes

Contact your local in market support for assistance.

GO to B8

B8: CYCLE IGNITION AND CHECK SEARCH FOR DEVICES SCREEN

Lock vehicle (wait 60s) before unlocking and turning Ignition status back to ON.

Does pressing the search for devices button bring up the searching screen on the vehicle display?
Yes

No further action required for this Symptom. Possible intermitent fault.

Contact your local in market support for assistance.

B9: PAIRED DEVICE

Check Customer telephone paired device list to establish which device the Customer telephone is
connected to.

Is the Customer telephone connected to the vehicle?
Yes

Lock vehicle (wait 60s) before unlocking and turning Ignition status back to ON. If Not Automatically
Connecting, contact you local in market support for assistance.

Using the Customer telephone controls, disconnect from the currently connected device and delete
from paired device list. Lock vehicle (wait for 60s) before unlocking and turning Igition status to ON.
If Not Automatically Connecting, contact your local in market support for assistance.

PINPOINT TEST C : NO AUDIO TO THIRD PARTY

TEST CONDITIONS

DETAILS/RESULTS/ACTIONS

C1: MICROPHONE DIAGNOSTIC TROUBLE CODES (DTCS)

• NOTE: Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on
the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within
the vehicle cabin area and is connected to the vehicle via bluetooth.

Using the Manufacturer approved diagnostic system, check for any logged microphone DTCs in
Audio Front Control module.

Is DTC B1D79-01 logged?
Yes

Carry out diagnosis of electrical failure as advised in Action column of DTC Index.

Contact your local in market support for assistance.

PINPOINT TEST D : NO AUDIO FROM THIRD PARTY

TEST CONDITIONS

DETAILS/RESULTS/ACTIONS

D1: 'IN CALL' DISPLAY

• NOTE: Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on
the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within
the vehicle cabin area and is connected to the vehicle via bluetooth.

Carry out checks to determine if 'In Call' is shown on the vehicle display.

Is vehicle display showing 'In Call'?
Yes

Contact your local in market support for assistance.

Call has ended. No further action is required for this symptom.

PINPOINT TEST E : NO AUDIO

TEST CONDITIONS

DETAILS/RESULTS/ACTIONS

E1: AUDIO FROM THIRD PARTY

• NOTE: Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on
the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within
the vehicle cabin area and is connected to the vehicle via bluetooth.

Establish from Customer feedback/symptom if there is Audio from the Third Party.

Is there Audio from the Third Party?
Yes

GO to E2

Refer to the 'No Audio From Third Party' Pinpoint test.

GO to D

E2: AUDIO TO THIRD PARTY

Establish from Customer feedback/symptom if there is Audio to the Third Party.

Is there Audio to the Third Party?
Yes

GO to E3

Refer to the 'No Audio To Third Party' Pinpoint test.

GO to C

E3: CD OR RADIO AUDIO

Establish from Customer feedback/symptom if there is Audio from the CD or Radio.

Is there Audio from the CD or Radio?
Yes

GO to E4

Suspect MOST ring fault, refer to electrical circuit diagrams and check/rectify MOST ring as
necessary.

E4: TELEPHONE HANDSET AUDIO

Establish from Customer feedback/symptom if there is Audio from the telephone handset.

Is there Audio from the telephone handset?
Yes

Ensure vehicle is parked. Disconnect and reconnect handset. If issue not resolved, contact your
local in market support for assistance.

Contact you local in market support for assistance.

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