Infiniti G37 Coupe. Manual - part 212

 

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Infiniti G37 Coupe. Manual - part 212

 

 

AV

NORMAL OPERATING CONDITION

AV-601

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITH NAVIGATION]

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NORMAL OPERATING CONDITION

Description

INFOID:0000000001558921

NOTE:
For Navigation system operation information, refer to Navigation system Owner's Manual.

BASIC OPERATIONS

NOTE:
Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is dis-
connected or becomes discharged. If this occurs, service the vehicle's battery as necessary and re-enter the
information in the Address Book. 

RELATED TO VOICE RECOGNITION

Related to basic operation

Related to item choice

The system should respond correctly to all voice commands without difficulty. If problems are encountered, fol-
low the solutions given in this guide for the appropriate error.

Symptom

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The systems in the video mode.

Push <DISC-AUX> to change the mode. 

The display is turned off.

Push <Day/Night> to turn on the display.

No voice guidance is available. Or 
The volume is too high or too low.

The volume is not set correctly, or it is turned off.

Adjust the volume of voice guidance.

Voice guidance is not provided for certain streets 
(roads displayed in gray).

This is not a malfunction.

No map is displayed on the 
screen.

A screen other than map screen is displayed.

Push <MAP>.

The screen is too dim. The move-
ment is slow.

The temperature in the interior of the vehicle is low. 

Wait until the interior of the vehicle has 
warmed up.

Some pixels in the display are 
darker or brighter than others.

This condition is an inherent characteristic of liquid 
crystal displays.

This is not a malfunction.

Some menu items cannot be se-
lected.

Some menu items become unavailable while the 
vehicle is driven.

Park the vehicle in a safe location, and 
then operate the navigation system.

Symptom

Possible cause

Possible solution

The system does not 
recognize your com-
mand.
or
The system recognizes 
your command incor-
rectly

The interior of the vehicle is too noisy.

Close the windows or have other occupants qui-
et.

The volume of your voice is too low.

Speak louder.

The volume if your voice is too loud.

Speak softer.

Your pronunciation is unclear.

Speak clearly.

You are speaking before the voice recognition is ready

Push and release “

” switch on the steering 

switch, and speak a command after the tone 
sounds.

8 seconds or more have passed after you pushed and 

released “

” switch on the steering switch.

Make sure to speak a command within 8 sec-

onds after you push and release “

” switch on 

the steering switch. 

Only a limited range of voice commands is usable for 
each screen.

Use a correct voice command appropriate for the 
current screen.

The fan of the air conditioner is too loud.

If the air conditioner is set to “Auto”, the fan 
speed is automatically lowered and voice com-
mands can be recognized more easily.
Lower the fan speed as necessary or set the air 
conditioner to “Auto”.

AV-602

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITH NAVIGATION]

NORMAL OPERATING CONDITION

Where the solutions are listed by number, try each solution in turn, starting with number one, until the problem
is resolved.

Related to telephone

The system should respond correctly to all voice commands without difficulty. If problems are encountered, try
the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is
resolved.

RELATED TO AUDIO

• The majority of the audio malfunctions are the result of outside causes (bad CD/cassette, electromagnetic

interference, etc.). Check the symptoms below to diagnose the malfunction.

• The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and oper-
ation of each piece of electrical equipment, and then determine the cause.

NOTE:
• CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA) or could be incor-

rectly mastered by the customer on a computer.

• Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the “red book” Compact

Disc Standard and may not play.

Symptom/ error message

Solution

Displays “COMMAND NOT REC-
OGNIZED” or the system fails to 
interpret the command correctly.

1. Ensure that the command format is valid.

2. Speak clearly without pausing between words and at a level appropriate to the ambient noise 
level.

3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost 
on.
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.

4. If optional words of the command have been omitted, then command should be tried with 
these in place.

The system consistently selects 
the wrong voicetag

1. Ensure that the voicetag requested matches what was originally stored. This can be con-
firmed by giving the “Addressbook” Directory or Phone Directory command.

2. Replace one of the voicetags being confused with a different voicetag.

Symptom

Solution

System fails to interpret the com-
mand correctly.

1. Ensure that the command is valid. 

2. Ensure that the command is spoken after the tone.

3. Speak clearly without pausing between words and at level appropriate to the ambient noise 
level in the vehicle.

4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster 
on).
NOTE:
If it is too noisy to use the phone, it is likely that the voice commands will not be recognized.

5. If more than one command was said at a time, try saying the commands separately. 

6. If the system consistently fails to recognize commands, the voice training procedure should 
be carried out to improve the recognition response for the speaker. See “Speaker adaptation 
(SA) mode” earlier in this section. Refer to “OWNER’S MANUAL”.

The system consistently selects 
the wrong voicetag

1. Ensure that the phone book entry name requested matches what was originally stored. This 
can be confirmed by using the “List Names” command. 

2. Replace one of the names being confused with a new name.

AV

NORMAL OPERATING CONDITION

AV-603

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITH NAVIGATION]

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Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other
sources, is not a malfunction.

NOTE:

• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking

the signal.

• Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the

antenna and the waves reflected by mountains or buildings.

RELATED TO VEHICLE ICON

Symptom

Cause and Counter measure

Cannot play

Check if the CD/CF was inserted correctly.

Check if the CD/CF is scratched or dirty.

Check if there is condensation inside the player, and if there is, wait until the condensation is 
gone (about 1 hour) before using the player.

If there is a temperature increase error, the player will play correctly after it returns to the normal 
temperature. 

If there is a mixture of music CD files (CD-DA data) and MP3/WMA files on a CD, only the music 
CD files (CD-DA data) will be played. 

Files with extensions other than “.MP3”, “.WMA”, “.mp3”, or “.wma” cannot be played. In addi-
tion, the character codes and number of characters for folder names and file names should be 
in compliance with the specifications.

Check if the disc or the file is generated in an irregular format, This may occur depending on the 
variation or the setting of MP3/WMA writing applications or other text editing applications.

Check if the finalization process, such as session close and disc close, is done for the disc.

Check if the CD/CF is protected by copyright.

Poor sound quality

Check if the CD/CF is scratched or dirty.

It takes a relatively long time be-
fore the music starts playing.

If there are many folder or file levels on the MP3/WMA CD/CF, or if it is a multisession disc, some 
time may be required before the music starts playing.

Music cuts off or skips

The writing software and hardware combination might not match, or the writing speed, writing 
depth, writing width might not match the specifications. Try using the slowest writing speed. 

Skipping with high bit rate files

Skipping may occur with large quantities if data such as for high bit rate data.

Move immediately to the next song 
when playing

When a non-MP3/WMA file has been given an extension of “.MP3”, “.WMA”, “.mp3”, or “.wma”, 
or when play is prohibited by copyright protection, the player will skip to the next song.

The songs do not play back in the 
desired order.

The playback order is the order in which the files were written by the software, so the files might 
not play in the desired order.

Symptom

Possible cause

Possible solution

Names of roads differ between Plan 

View and Birdview

.

This is because the quantity of the displayed 
information is reduced so that the screen does 
not become too crowded. There is also a 
chance that names of the roads may be dis-
played multiple times, and the names appear-
ing on the screen may be different because of 
a processing procedure.

This is not a malfunction.

The vehicle icon is not displayed in 
the correct position.

The vehicle was transported after the ignition 
switch was pushed off, for example, by a ferry 
or car transporter.

Drive the vehicle for a while on a road where 
GPS signals can be received.

The position and direction of the vehicle icon 
may be incorrect depending on the driving en-
vironments and the levels of positioning accu-
racy of the navigation system.

This is not a malfunction. Drive the vehicle 
for a while to automatically correct the posi-
tion and direction of the vehicle icon.

When the vehicle is traveling on a 
new road, the vehicle icon is located 
on another road nearby.

Because the new road is not stored in the map 
data, the system automatically places the ve-
hicle icon on the nearest road available.

Updated road information will be included in 
the next version of the map data.

AV-604

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITH NAVIGATION]

NORMAL OPERATING CONDITION

RELATED TO ROUTE CALCULATION AND VISUAL GUIDANCE

The screen does not switch to the 
night screen even after turning on 
the headlights.

The daytime screen was set the last time the 
headlights were turned on.

Set the screen to the night screen mode us-
ing <Day/Night> when you turn on the head-
lights.

The map does not scroll even when 
the vehicle is moving.

The current location map screen is not dis-
played.

Push <MAP>.

The vehicle icon is not displayed. 

The current location map screen is not dis-
played.

Push <MAP>.

The location of the vehicle icon is 
misaligned from the actual position.

When using tire chains or replacing the tires, 
speed calculations based on the speed sensor 
may be incorrect.

Drive the vehicle for a while (at approximate-
ly 19 MPH for about 30 minutes) to automat-
ically correct the vehicle icon position.
If this does not correct the vehicle icon posi-
tion, contact an INFINITI dealer.

The map data has a mistake or is incomplete 
(the vehicle icon position is always misaligned 
in the same area).

Updated road information will be included in 
the next version of the map data.

Symptom

Possible cause

Possible solution

Symptom

Possible cause

Possible solution

Waypoints are not included in 
the auto reroute calculation.

Waypoints that you have already passed are not included 
in the auto reroute calculation.

If you want to go to that waypoint 
again, you need to edit the route.

Route information is not dis-
played.

Route calculation has not yet been performed.

Set the destination and perform route 
calculation.

You are not driving on the suggested route.

Drive on the suggested route.

Route guidance is set to off.

Turn on route guidance.

Route information is not provided for certain types of roads 
(roads displayed in gray).

This is not a malfunction.

The auto reroute calculation 
(or detour calculation) sug-
gests the same route as the 
one previously suggested.

Route calculations took priority conditions into consider-
ation, but the same route was calculated.

This is not a malfunction.

A waypoint cannot be added.

Five waypoints are already set on the route, including ones 
that you have already passed.

A maximum of 5 waypoints can be 
set on the route. If you want to go to 
6 or more waypoints, perform route 
calculations multiple times as neces-
sary.

The suggested route is not dis-
played.

Roads near the destination cannot be calculated.

Reset the destination to a main or or-
dinary road, and recalculate the 
route.

The starting point and destination are too close.

Set a more distant destination.

The starting point and destination are too far away.

Divide your trip by selecting one or 
two intermediate destinations, and 
perform route calculations multiple 
times.

There are time restricted roads (by the day of the week, by 
time) near the current vehicle location or destination.

Set [Use Time Restricted Roads] to 
off. 

The part of the route that you 
have already passed is delet-
ed.

A route is managed by sections between waypoints. If you 
passed the first waypoint, the section between the starting 
point and the waypoint is deleted. (It may not be deleted de-
pending on the area.)

This is not a malfunction.

An indirect route is suggested.

If there are restrictions (such as one-way streets) on roads 
close to the starting point or destination, the system may 
suggest an indirect route.

Adjust the location of the starting of 
the starting point or destination.

The system may suggest an indirect route because route 
calculation does not take into consideration some areas 
such as narrow streets (gray roads.) 

Reset the destination to a main or or-
dinary road, and recalculate the 
route.

 

 

 

 

 

 

 

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