Infiniti EX35. Manual - part 279

NORMAL OPERATING CONDITION

AV-897

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITH NAVIGATION]

Related to telephone

The system should respond correctly to all voice commands without difficulty. If problems are encountered, try
the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is
resolves.

RELATED TO AUDIO

• The majority of the audio malfunctions are the result of outside causes (bad CD/cassette, electromagnetic

interference, etc.). Check the symptoms below to diagnose the malfunction.

• The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and oper-
ation of each piece of electrical equipment, and then determine the cause.

NOTE:
• CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA) or could be incor-

rectly mastered by the customer on a computer.

• Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the “red book” Compact

Disc Standard and may not play.

Symptom/ error message

Solution

Displays “COMMAND NOT REC-
OGNIZED” or the system fails to in-
terpret the command correctly.

1. Ensure that the command format is valid.

2. Speak clearly without pausing between words and at a level appropriate to the ambient noise
level.

3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on.
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.

4. If optional words of the command have been omitted, then command should be tried with these
in place.

The system consistently selects
the wrong voicetag

1.Ensure that the voicetag requested matches what was originally stored. This can be confirmed
by giving the Addressbook Directory or Phone Directory command.

2. Replace one of the voicetags being confused with a different voicetag.

Symptom

Solution

System fails to interpret the com-
mand correctly.

1. Ensure that the command is valid.

2. Ensure that the command is spoken after the tone.

3. Speak clearly without pausing between words and at level appropriate to the ambient noise lev-
el in the vehicle.

4.Ensure that the ambient noise level is not excessive (for example, windows open or defroster
on),
NOTE:
If it is too noisy to use the phone, it is likely that the voice commands will be recognized.

5. If more than one command was said at a time, try saying the commands separately.

6. If the system consistently fails to recognize commands, the voice training procedure should be
carried out to improve the recognition response for the speaker. See “Speaker adaptation (SA)
mode” earlier in this section. Refer to “OWNER’S MANUAL”.

The system consistently selects
the wrong voicetag

1.Ensure that the phone book entry name requested matches what was originally stored. This can
be confirmed by using the “List Names” command.

2. Replace one of the names being confused with a new name.

AV-898

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITH NAVIGATION]

NORMAL OPERATING CONDITION

Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other
sources, is not a malfunction.

NOTE:

• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking

the signal.

• Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the

antenna and the waves reflected by mountains or buildings.

RELATED TO VEHICLE ICON

Symptom

Cause and Counter measure

Cannot play

Check if the CD/CF was inserted correctly.

Check if the CD/CF is scratched or dirty.

Check if there is condensation inside the player, and if there is, wait until the condensation is gone
(about 1 hour) before using the player.

If there is a temperature increase error, the player will play correctly after it returns to the normal
temperature.

If there is a mixture of music CD files (CD-DA data) and MP3/WMA files on a CD, only the music
CD files (CD-DA data) will be played.

Files with extensions other than “.MP3”, “.WMA”, “.mp3”, or “.wma” cannot be played. In addition,
the character codes and number of characters for folder names and file names should be in com-
pliance with the specifications.

Check if the disc or the file is generated in an irregular format, This may occur depending on the
variation or the setting of MP3/WMA writing applications or other text editing applications.

Check if the finalization process, such as session close and disc close, is done for the disc.

Check if the CD/CF is protected by copyright.

Poor sound quality

Check if the CD/CF is scratched or dirty.

It takes a relatively long time before
the music starts playing.

If there are many folder or file levels on the MP3/WMA CD/CF, or if it is a multisession disc, some
time may be required before the music starts playing.

Music cuts off or skips

The writing software and hardware combination might not match, or the writing speed, writing
depth, writing width might not match the specifications. Try using the slowest writing speed.

Skipping with high bit rate files

Skipping may occur with large quantities if data such as for high bit rate data.

Move immediately to the next song
when playing

When a non-MP3/WMA file has been given an extension of “.MP3”, “.WMA”, “.mp3”, or “.wma”,
or when play is prohibited by copyright protection, the player will skip to the next song.

The songs do not play back in the
desired order.

The playback order is the order in which the files were written by the software, so the files might
not play in the desired order.

Symptom

Possible cause

Possible solution

Names of roads differ between Plan

View and Birdview

™

This is because the quantity of the displayed in-
formation is reduced so that the screen does
not become too crowded. There is also a
chance that names of the roads may be dis-
played multiple times, and the names appear-
ing on the screen may be different because of
a processing procedure.

This is not a malfunction.

The vehicle icon is not displayed in
the correct position.

The vehicle was transported after the ignition
switch was pushed off, for example, by a ferry
or car transporter.

Drive the vehicle for a while on a road where
GPS signals can be received.

The position and direction of the vehicle icon
may be incorrect depending on the driving en-
vironments and the levels of positioning accu-
racy of the navigation system.

This is not a malfunction. Drive the vehicle for
a while to automatically correct the position
and direction of the vehicle icon.

When the vehicle is traveling on a
new road, the vehicle icon is located
on another road nearby.

Because the new road is not stored in the map
data, the system automatically places the vehi-
cle icon on the nearest road available.

Updated road information will be included in
the next version of the map data.

NORMAL OPERATING CONDITION

AV-899

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITH NAVIGATION]

RELATED TO ROUTE CALCULATION AND VISUAL GUIDANCE

The screen does not switch to the
night screen even after turning on
the headlights.

The daytime screen was set the last time the
headlights were turned on.

Set the screen to the night screen mode using
<Day/Night> when you turn on the headlights.

The map does not scroll even when
the vehicle is moving.

The current location map screen is not dis-
played.

Push <MAP>.

The vehicle icon is not displayed.

The current location map screen is not dis-
played.

Push <MAP>.

The location of the vehicle icon is
misaligned from the actual position.

When using tire chains or replacing the tires,
speed calculations based on the speed sensor
may be incorrect.

Drive the vehicle for a while (at approximately
19 MPH for about 30 minutes) to automatical-
ly correct the vehicle icon position.
If this does not correct the vehicle icon posi-
tion, contact an INFINITI dealer.

The map data has a mistake or is incomplete
(the vehicle icon position is always misaligned
in the same area).

Updated road information will be included in
the next version of the map data.

Symptom

Possible cause

Possible solution

Symptom

Possible cause

Possible solution

Waypoints are not included in
the auto reroute calculation.

Waypoints that you have already passed are not included in
the auto reroute calculation.

If you want to go to that waypoint
again, you need to edit the route.

Route information is not dis-
played.

Route calculation has not yet been performed.

Set the destination and perform route
calculation.

You are not driving on the suggested route.

Drive on the suggested route.

Route guidance is set to off.

Turn on route guidance.

Route information is not provided for certain types of roads
(roads displayed in gray).

This is not a malfunction.

The auto reroute calculation (or
detour calculation) suggests
the same route as the one pre-
viously suggested.

Route calculations took priority conditions into consider-
ation, but the same route was calculated.

This is not a malfunction.

A waypoint cannot be added.

Five waypoints are already set on the route, including ones
that you have already passed.

A maximum of 5 waypoints can be set
on the route. If you want to go to 6 or
more waypoints, perform route calcu-
lations multiple times as necessary.

The suggested route is not dis-
played.

Roads near the destination cannot be calculated.

Reset the destination to a main or or-
dinary road, and recalculate the route.

The starting point and destination are too close.

Set a more distant destination.

The starting point and destination are too far away.

Divide your trip by selecting one or two
intermediate destinations, and per-
form route calculations multiple times.

There are time restricted roads (by the day of the week, by
time) near the current vehicle location or destination.

Set [Use Time Restricted Roads] to
off.

The part of the route that you
have already passed is deleted.

A route is managed by sections between waypoints. If you
passed the first waypoint, the section between the starting
point and the waypoint is deleted. (It may not be deleted de-
pending on the area.)

This is not a malfunction.

An indirect route is suggested.

If there are restrictions (such as one-way streets) on roads
close to the starting point or destination, the system may
suggest an indirect route.

Adjust the location of the starting of
the starting point or destination.

The system may suggest an indirect route because route
calculation does not take into consideration some areas
such as narrow streets (gray roads.)

Reset the destination to a main or or-
dinary road, and recalculate the route.

AV-900

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITH NAVIGATION]

NORMAL OPERATING CONDITION

RELATED TO VOICE GUIDANCE

RELATED TO TRAFFIC INFORMATION

The landmark information does
not correspond to the actual in-
formation.

This may be caused by insufficient or incorrect map data.

Updated information will be included
in the next version of the data.

The suggested route does not
exactly connect to the starting
point, waypoints, or destina-
tion.

There is no data for route calculation closes to these loca-
tions.

Set the starting point, waypoints and
destination on a main road, and per-
form route calculation.

Symptom

Possible cause

Possible solution

Symptom

Possible cause

Possible solution

Voice guidance is not available

Voice guidance is only available at certain intersections
marked with? In some case, voice guidance is not avail-
able even when the vehicle should make a turn.

This is not a malfunction.

The vehicle has deviated from the suggested route.

Go back to the suggested route or request
route calculation again

Voice guide is set to off.

Turn on voice guidance.

Route guidance is set to off.

Turn on voice guidance.

The guidance contact does not
correspond to the actual condi-
tion.

The contact of voice guidance may vary, depending on
the types of intersections at which turn are made.

Follow all traffic rules and regulations.

Symptom

Possible cause

Possible solution

The traffic information is
not displayed

The traffic information is not set to on.

Set the traffic information to on.

You are in an area where traffic information is not avail-
able

Scroll to an area where traffic information is avail-
able

You have not subscribed to XM NavTraffic or, your sub-
scription to XM NavTraffic has expired.

Check your subscription status of XM NavTraffic.

The map scale is set at a level where the display of icons
is impossible.

Check that the map scale is set at a level in which
the display of icons is possible.

With the automatic de-
tour route search ON,
no detour route is set to
avoid congested areas.

There is no faster route compared to the current route,
based on the road network and traffic information.

The automatic detour search is not intended for
avoiding traffic jams. It searches for the fasted
rote taking into consideration such things as traffic
jams.

The route does not
avoid road section with
traffic information stat-
ing it is closed due to
road construction.

The navigation system is designed not to avoid this
event because the actual period of closure may differ
from the declared roadwork period.

Observe the actual road condition and follow the
instructions on road for detour when necessary. If
the road closure is for certain, use detour function
and set the detour distance to avoid the closed
road section.

Traffic information dis-
played differs from in-
formation from other
media (e.g. radio).

Other media may use different information sources.

Observe the actual road conditions and regula-
tions. Always observe safe driving practices and
follow all traffic regulations.

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